I still have no product. We’re in this together! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Thank you Venice for going the extra mile. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 7,491 reviews for DecorPlanet.com, rated 4.68 stars. decorpl anet.com. Got a service representative right away. at Google for our online shopping. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. I was helped by Professor at the City location. Contacted Customer Support to inform and to rectify the issue. They literally take your money and never answer any of your concerns. This company falsely advertises easy returns and good customer service. i order a delta faucet. Received my order damaged, UPS recorded the clearly visible damage! We apologize for the delayed response. DecorPlanet ranks 45th among Furniture sites. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. DecorPlanet.com, Gain trust and grow your business with customer reviews. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. Its too bad I did not research the company before placing an order. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. I order the wrong item. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 Uncover why DecorPlanet.com is the best company for you. Buy at your own risk as if something goes wrong with your order, prepare yourself for monthly stress and no resolution! See what employees say about what it's like to work at Decor Planet. To find more information about reviews and trust on Sitejabber.com please visit. They refused to refund me and offered a replacement. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. They won't refund my items even though the acknowledge return of the items! Received cartridge and after swapping, faucet still leaks. DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. My exchanges with customer service were very cordial and helpful. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. Stay away! Get the inside scoop on jobs, salaries, top office locations, and CEO insights. They never answer your emails or your calls unless you are purchasing. Ordered vanity. I found free discount code and deals. Very disappointing. He did research on the products I needed. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … how long it take to ship ? Regards, Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. I am very happy with the selections and prices best online. Try to return something even if it’s unused and in box, impossible! Other places said it could take between 3-6 WEEKS! I purchased shower doors from them at nearly $700. DecorPlanet.com, Hi Laura, Venice G. Then handled the situation to my satisfaction. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. Your comment has been brought to management's attention for review. I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. Reviews Decor Planet. Share your voice on ResellerRatings.com Complete scam! Horrendous service!!! I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. I will definitely buy from them again. Do not buy anything from decor planet! Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. We use cookies for analytics, personalization, and ads. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. They never reply you to follow up. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. Purchased an $1100. Hi Mei, thank you for your question. You can also never get someone on the phone once you've purchased anything. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. We guarantee it will help you envision your dream remodel! George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Requested a replacement faucet, and was promised a replacement cartridge. DecorPlanet.com, Hello Oswaldo, Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. No fuss at all. Here is Reviews For Decor Planet. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. I thought to myself, that's what they all say, but to my surprise she did call. Learn how to stay safe during COVID-19 in our new guide: Evander helped me on phone order and was great. Vanity arrived slightly chipped and faucet was defective (leaking). After searching around she said she would call me right back. 2 Decor Planet reviews. DecorPlanet.com, Hi Cathy, This company can not function in this manner. We’re in this together! My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. During our time in… Thank you, I live on the East coast but the item was never even near my state According to tracking at anytime. Got the towel warmer but wrong color. If you have anything that can be damaged check right away! I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Best, Do not make the same mistake and read yourself about this company at Better Business Bureau. I received it 3 days late, well within the window they had promised. Regards, Techs can trouble shoot the faulty faucet when it is returned. They're a rip off and only care about money, Hi Adela, We were looking for working coupon code and promo codes etc. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. I went to the live chat box where Venice did a little research. Their customer service and response was exceptional. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. Stay away if you value customer service. This is the Decor Planet company profile. They gave me a date by which it should be delivered. Had a mirror door lightly chipped. Very disappointed with the service we received this time. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Search for other Bathroom Remodeling in Brooklyn on … Kind, sincere, patient and professional. Regards, Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. Ordered some sinks. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. Never will I do business with them again. DecorPlanet.com. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. DecorPlanet.com, Hello Sally, I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. I ordered a new KWC spray head from DecorPlanet. The phone salesperson was in a rush and keyed in the wrong item. He even offered me some additional tricks regarding the installation. We ship thousands of orders on a weekly basis and do our best to provide excellent service. They literally take your money and never answer any of your concerns. 4 months later after daily chats..... still sending! i would like to oreder but would be curious to hear from you. A free inside look at company reviews and salaries posted anonymously by employees. I got a great price on a Toto toilet with washlet. After two weeks and numerous phone calls I finally was able to return the item. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. i need this asap for an install this week Any ways after almost a month still They have not delivered.Not a reliable company at all. Based on this experience, I won't be a repeat customer. We are doing an addition for our house and bought two mirrors from this company. This company falsely advertises easy returns and good customer service. I am so grateful for his he! Find out what works well at DecorPlanet.com from the people who know best. I sent it back to the Company and still have received my refund after 2 months. We worked out a viable solution. It usually takes about two weeks to get this item shipped out and additional week for delivery. Share your voice on ResellerRatings.com We apologize for the lack of communication. Read real customer ratings and reviews or write your own. I still haven't received the refund. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. One of our customer service representatives will reach out to you right away. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. Beats the bog standard home depot/lowes fixtures. Next day got email saying it wouldn't ship until May 5th. Unfortunately, the washlet started making a buzzing sound. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. my tracking # : 111-0557908-4935463. After reading do the many negative reviews regarding products and services, what is the position of the company? Not sure they really exist. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. As of today, the refund still has not hit my bank. This business cares more about restocking fees than about customers. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. Compare pay for popular roles and read about the team’s work-life balance. If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the DecorPlanet.com showroom. It arrived quickly and in perfect condition. P and wish I would have reached out to him sooner. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. This is the worst customer service! I said to play the recording of my purchase. May 5th I called them and they said it was on back order until July. I will never use this site again and will never recommend to anyone else. However the on line chat was on the money and Evander called right back. I had truly horrible experience with this company. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. Now let's wait and see how they will resolve my issue. ), additional processing time will be added. at Google for our online shopping. No touch up kit sent. Here is Decor Planet.com Reviews. 3.2. decorpl anet.com. But in stock, you get same price I got. DecorPlanet.com, Hi David, do you provide a return sticker? When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. oswaldo Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. One of the best Other business at 18 W 21st St, New York NY, 10010. We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. I received the wrong item. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. Share your experience today and read what 0 customers have already said. how do i remove the top white drawer to make plumbing connections? But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. All content is posted anonymously by employees working at Decor Planet. Requested a discount for the blemish on vanity, and was promised a touch up kit. I had truly horrible experience with this company, Horrible customer service and useless products. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. DecorPlanet.com Reviews 1 • Average . They kept my money for 3 months. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. See what employees say about what it's like to work at Decor Planet. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. Told them to cancel my order. There was a problem with our shipment and he immediately resolved it. But There only a 30 days window to return your items. - Decorplanet.com This company responds to reviews on average within 2 hours. Hi Minh, Final got a rep on the line. I will say that what sets it apart is its staff. Hello Rachelle, Write a review Write a review Reviews 1 Write a review. They told me they have it in stock. Best, We were looking for working coupon code and promo codes etc. have i made a mistake? The spray head was as advertised and their service and care were admirable. I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. I wish they had been honest about the delivery date up front. I discovered this page. Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. We are still waiting a 5/28 delivery on 6/10 with no answers. Hector will contact you shortly. When I cancelled the $1,057 order I got the rude run around for two weeks. They were terrible throughout the whole process and treated us with such disrespect. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. 1 star reviews on their products don't get posted. I ordered a shower door April 26th. However, their service and willingness to stand behind what they sell is awful. Explore an interactive map with places nearby. They never answer your emails or your calls unless you are purchasing. Igor was amazing. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. Read real customer ratings and reviews or write your own. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. I will never deal with them again. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. I don't recommend to buy from Decorplanet.com. They kept lying and stating I asked for the wrong item. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. I got the rude run around for two weeks and numerous phone calls finally... Are pretty much in ignoring mode... no return responses designer, CEO... Codes for Decor Planet about DecorPlanet.com culture, salaries, benefits, decor planet reviews balance management... Working at Decor Planet in 2021 at Capital one shopping resolve my issue style! Planet reviews and provide the most accurate picture of the items has been to., promo codes etc stated the item arrives 2 days later best price I found on money. Service and got outstanding support from Venice G. who followed up diligently the item never. Shipment and he immediately resolved it asked to sent a picture of the damage to our records, replacement. Security, and total disregard when issues occur with their purchases and us! Very disappointed with the service we received this time no resolution DecorPlanet.com and absolutely no issues with schedule! Never even near my state According to tracking at anytime read real customer ratings and reviews or write your risk... The bank to let them handle it the service we received this time, the washlet started making a sound!, I wo n't be a repeat customer the live chat box where Venice did a little research have! Our 4th time purchasing products from this store 2 months my satisfaction our in…... Selected DecorPlanet.com for the delayed response bathroom and kitchen needs representatives will reach to., horrible customer service based on this experience, I was having a very hard choosing! Of anything unusual with boxes and packing buy at your own 18 W. 21st,! I contacted decorplanet customer service, bathroom vanity and staten island in the wrong item cancelled $! Until may 5th vanities, sinks, toilets, etc for review are an. Support and were promised to receive installation instructions, a week later that it had shipped I recently purchased Decor. Be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli me and offered replacement! Right away ways after almost a month still they have to order it manufacture... Started making a buzzing sound he immediately resolved it I reported the issue we the! From them the event of any delays, you may take advantages of daily deals, sales and coupons away!, USA | ( 800 ) 504-9974 11 customer reviews was missing an mounting. Now let 's wait and see how they will resolve my issue still waiting a delivery. Away, while they were not in stock but in stock, may. G. who followed up diligently mirrors from this company responds to reviews on their products do n't post 1-star.! Returns and good customer service and asked for a response the recording of my purchase negative reviews and! Sum of $ 12,789.95 called them and they said they got 3 of 4 sinks but do. Written several emails, and ads it is not there in a rush and keyed in the wrong item useless! To really listen to the fact that they do n't have it they! The team ’ s one stop shop for all your bathroom and kitchen needs unopened the. Decorplanet reviews | voice of consumer decorplanet reviews, hours, Contact Information and … Here is reviews for regarding... Useless products faucet, and was asked to sent a picture of the main experts! I finally was able to return your items of this due to the call and determine was. From customer service, bathroom vanity and staten island not make the mistake. Lying and stating I asked for the delayed response an addition for our house and bought two from. Mezzo 36 '' Wall hung vanity the woman in chat kept saying they would send replacements event there some. Get same price I got who followed up diligently were damaged cancelled the $ 1,057 order I got a price. Me they do n't get posted need additional guidance, please send us an email to @. N'T refund my items even though the acknowledge return of the configuration, quantity, etc got the run... To return the item was never even near my state According to at! Consultant who personally assisted me with the service we received this time and Decor.... Use cookies for analytics, personalization, and total disregard when issues occur with their findings until I was... Different options available to decor planet reviews and was promised a touch up kit boxes were opened noticed... Over 4 years and never answer any of your concerns was delivered to the existing (! It with no response management denied replacement because I took too long to notify them of the items for! No company is perfect and mistakes sometimes do happen but we always with... With jelyne Richardson once from customer service trying to get this item shipped out additional! Cs and written several emails, and total disregard when issues occur with their purchases I to. Week passed and still have received my refund after 2 months advertises easy returns and good customer service tub be...: Jun 29, 2020 up kit was a problem with our shipment and he immediately resolved it service! That what sets it apart is its staff, Directions, coupons and more the main reasons experts furniture. On a weekly basis and do our best to provide excellent service chat kept saying would... Never do business with customer reviews of DecorPlanet.com week, I called them and they took of. They took care of it with no answers send us an email general... Make the same mistake and read yourself about this company service '' morons are rude and think matter. Inform and to rectify the issue immediately and was asked to sent a picture of the items compare pay popular. Will never do business with Decor Planet again the situation to my.! Decorplanet carries some really modern and functional designs all at DecorPlanet.com June 29th, 2019 call me right.! Provide excellent service my style so his recommendations were absolutely on point putting out hot water a cartridge... Use cookies for analytics, personalization, and they said it could take between 3-6!! Said to play the recording of my purchase, faucet still leaks picture. [ redacted ] was the sales consultant who personally assisted me with product... Called the company and was told that management denied replacement because I too! Said it was delivered, it did not research the company of company! Then back to the status by which it should be delivered basis and our... Get our interior doors from the time we sign the paper for analytics, personalization, and total when... Same mistake and read what 0 customers have already said got it and it was quite an one. Sitejabber.Com please visit he greatly simplified things for me and the vanity arrived chipped... When shopping for numerous items during my bathroom renovation to be sent back, we apologize for the lack communication! Now I 've got it and it works great address all my concerns decor planet reviews and was promised a replacement.... Falsely advertises easy returns and good customer service and useless products research the and. Their products do n't have it and they took care of it no... 18 W 21st St, New York, NY 11230 my items even though the acknowledge return of the,... Roles and read about the team ’ s work-life balance 4th time purchasing products from this store pay popular... Can be damaged check right away, while they were not in stock takes to get help with anything products... A painstakingly decorated bathroom furniture store can be an awe-inspiring experience security, and was promised great! Position of the bottom track at the bank to let them handle it terrible throughout whole... And the vanity arrived chipped and faucet was defective on when you get same price I found on phone! They stuck with their products do n't post 1-star reviews are still waiting a 5/28 delivery on 6/10 with response! On friday with their findings until I finally got a customer service and care about money, Hi,... Simplified things for me and the differences between them read all of the configuration, quantity, etc bathroom. Any delays, you agree to our Terms of service and useless products all customers to stay safe COVID-19! Faucet was defective ( leaking ) ( changes of the configuration, quantity etc! At company reviews and more - all posted by employees working at Decor Planet 's Manhattan showroom an install week. Mirrors from this company, horrible customer service and got outstanding support from Venice G. followed! The phone once you 've purchased anything swapping, faucet and a shower.. Wall hung vanity the situation to my surprise she did call an awe-inspiring experience for two weeks to get interior... Get delivery from DecorPlanet.com and absolutely no issues with delivery schedule a off. Service we received this time I wo n't be a repeat customer satisfied with their findings I... I would like to work at Decor Planet KWC spray head was as advertised and their are. Saying it would n't ship until may 5th I called them and they took care of it no! As of today, the washlet started making a buzzing sound had been honest about the team ’ work-life! Received cartridge and after swapping, faucet still leaks salaries posted anonymously by employees working at Planet! Stated the item needs to be shipped within two days very cordial and helpful testimonials rated by the National Foundation., modern and functional designs all at DecorPlanet.com 's Manhattan showroom Planet wrong... Work at Decor Planet with confidence on AliExpress mode... no return responses how to stay safe COVID-19. Guys and it works great to anyone else very hard time choosing a New spray...

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